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E-Commerce –Lister/ProcessorJob Description
Department: ReStore
Job Title: E-Commerce Lister/Processor
Reports to: ReStore Manager
This is a part time job with hours between 9:00am-3:00pm - five days a week.
Pay rate: DOE

Function of Job:

Under supervision of the VP of Retail the E-Commerce Lister/Processor identifies and selects donated products for sale online, thoroughly examines each product to determine the correct condition, manufacturer and other pertinent criteria, takes detailed, clear and appropriate photos, writes concise, appealing and accurate descriptions necessary to list items on online. Must provide excellent customer service and communication.

AGENCY EXPECTATION OF EMPLOYEE 

  • Adheres to Agency Policy and Procedures
  • Performs assigned duties and takes initiative to always stay busy
  • Communicates regularly with supervisor about workload and organizational issues
  • Demonstrates flexible and efficient time management and ability to prioritize work load
  • Consistently reports to work on time prepared to perform duties of position
  • Meets Organizational productivity standards and timelines

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement.
  • Identifies and responds actively to the needs of all customers.
  • Participates as a team player in all phases of the organization, and is open and responsive to change.
  • May provide inside sales support by handling telephone calls in regard to product inquiries.
  • Responds to customer inquiries at service desk regarding products and project information.
  • Personally provides customers with knowledgeable, courteous, and prompt service at all times.
  • Assists customers with complaint issues.
  • Maintains area by keeping neat and clean (departmentalized and categorized).
  • List an average of at least 20 -25 items for sale each day on appropriate software platforms.  
  • List all items accurately, comprehensively, with no typos or spelling errors. 
  • Identify rare, collectible and / or unique items.
  • Achieve an average selling percentage of 80 -85%.
  • Knowledge of digital camera use, and ability to take professional digital photos for online listings. 
  •   Able to use testing equipment for jewelry listings
  • Knowledge in designer names for authenticating clothing, handbags, etc…
  • Ensure a clean, organized work and storage area. 
  • Ensure clean, organized work and storage areas.
  • Clean and test products as needed.
  •  Packing and shipping items.
  • Makes safety a priority.
  • Assists other staff members when needed.
  • Able to work a flexible schedule hours.
  • Maintain a professional appearance (in uniform).
  • Communicates our mission and values effectively
  • Performs other duties as directed

QUALIFICATIONS

Experience, Skills & Education

  • Online/retail sales experience
  • Able to provide exceptional  customer service
  • Able to handle customer complaints in a professional manner
  • Bi-lingual Spanish and English preferred
  • Able to work in fast paced environment
  • Ability to stand for long periods of time
  • Experience with software
  • Must be able to lift 25 to 50 pounds frequently
  • Communicate effectively, both written and oral
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to work with little supervision

To apply, please send resume and cover letter to resumes@ahfh.org. 

 

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